The world of customer service is more complicated than in the past. It used to be a simple exchange of goods, services or information would be a straightforward transaction. However, we are now in the midst of a very different landscape.These days, it seems customer service employees are frequently put into the role of the impromptu police officer. Enforcing mask-wearing, stopping theft and preventing YouTube pranks have all become standard fare for grocery store clerks and the like. And, with capitalism slowly deteriorating in the background, these altercations become more intense with each passing day.
Are Security Guards Customer Service?When determining whether security guard services are a customer service gig, the answer can be simple. Yes, they are. Security guards are hired by a company to protect a certain location, object or group for an agreed-upon length of time. Therefore, they bear at least some responsibility for adhering to their client’s wishes.
Do Security Guards Have a Responsibility to a Client’s Customers?This is where things start to get tricky. Is the drunk right to be indignant when refused entrance to the bar? Is the reveller justified in demanding a refund after being forcibly removed from the venue? Well, to get to the bottom of this, we must first look at what legislation governs security contractors in Canada.
- Security guards must give you the opportunity to leave the premise before an arrest and can ask you to do so
- Security guards can arrest individuals who will not leave premises or are breaking other laws
- Like all Canadians, security guards can perform a citizen’s arrest if they see you committing a criminal offence
- Security guards can search detained individuals but in a very limited capacity