We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. As a user, you may cancel your order at any time until the order has been dispatched, after being placed. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product.
SHIPMENTS AND RETURNS
We follow zero shipping charges policy. All prices on our website are inclusive of all taxes and delivery charges. What you see is what you pay and no extra hidden cost from our side.
You may return the product only if the reason of the return falls under our return policy which is mentioned below. For timely processing of your refund, you have to inform us about the same within 24 hours of delivery of the order. In an ideal scenario all refund will be processed within 5-7 days of request. Mode of refund will be chosen at the time of refund and will be conveyed to the Customer directly. A return can be requested at item level and if you have ordered multiple items, you can request a return for a partial quantity
In case of COD
Refund will be processed after deducting COD Charges
When you can return our product?
- When Wrong product delivered.
- Some pages of the books were missing.
- Product is destroyed or damaged.
- Received material is of previous edition.
When returns are not possible?
- Return request is made outside the specified time frame (24 hours).
- Product is damaged because of use or Product is not in the same condition as you received it.
- You want product other than ordered
You can inform us that you want to make a return by calling us at (+91) 8854810117
If for some reason you are unable to tell us by phone, you can send an email to [email protected]
YOUR SHIPMENT delivery
Generally products are dispatched on same day when order is confirmed. Estimated delivery time is 2-4 business day
What’s in Package?
- Ordered products
- Printed Invoice
- Order Id which can be used in future to explore further free services from our partners
We recommend you to save your Order Id and remember Email which you have used. In future as we are planning to provide some free educational services to our customers.
Contact Us if you have another issue – Contact CAknowledge