Text-to-Speech (TTS) software has been a real game-changer ever since its inception because of its various uses. It’s not only beneficial in multiple ways but also affordable and flexible.
In today’s voice-first world, text-to-speech software is opening doors to many possibilities. The concept of text-to-speech is still quite new, but its future looks very promising as consumers are finding this technology very useful. Various types of industries around the globe are taking notes to provide even better services to their consumers.
In this article, we’ll discuss what text-to-speech software is and how various industries are utilizing it for their growth.
What is Text-to-Speech Software?
Before we start discussing the industries that are making the most of text-to-speech software, it’s important that we know what it truly is and why it is getting all the attention.
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In simple words, text-to-speech software is a technology that converts text to artificial speech using recorded human voices. Using this technology wisely, you can provide your customers with enhanced customer service without spending time and money looking for worthy employees.
How Different Industries are Using TTS Software
Text-to-speech technology has grabbed the attention of marketers all over the world.
Various brands and companies are utilizing text-to-speech software to live up to their fullest potential. Here are some of the top industries that use TTS software wisely to boost their sales and provide top-notch customer service.
Banking and Finance
People’s banking experience has transformed significantly after the entrance of text-to-speech technology.
Several banking sectors now provide individuals with queue-free and multifunctional service points and real-time information. In fact, customers can now also choose their preferred language.
Customers can take their time while effortlessly using the ATM during cash withdrawals, viewing account balances by following the step-by-step guidance of a speech-enabled ATM. Other than that, using customized voice messaging, users can effortlessly keep track of stock market-related news.
Travel and Tourism
It often gets difficult for both the consumer and the tourism industry to communicate and sort out all their doubts. Language often becomes a huge barrier, and a lot of misconceptions occur just because of this reason.
However, by harnessing the power of text-to-speech software, the travel and tourism industry manages to sort out almost all types of queries a customer might have.
Customers can get real-time information on the latest offers, travel announcements, and so much more with ease because of text-to-speech software. In fact, it can also offer guided tours to users to help them save time, money, and effort during their journey.
Telecommunications
Every company needs a strong telecommunication system to have smooth interactions with their clients and customers at any given point of the day.
However, it’s not always possible to meet expectations as all employees are not the same. To resolve this, text-to-speech software is utilized to ensure an engaging and professional response to clients and customers every single time.
Companies can save transcripts of spoken interactions by converting speech recorded from a call into accurate text and search them later using keywords and dates to give accurate responses without fail.
Needless to say, text-to-speech technology makes the customer experience so much more convenient.
E-learning
Text-to-speech is a blessing for the e-learning industry because it helps them bring more content such as e-books, PDFs, and various other training tools to life.
Any text can be turned into playable audio and made even more engaging and interesting. TTS software thus helps the e-learning industry save a lot of time, money, and effort in firing a voice actor to render text into speech.
Young students often find it hard to pronounce certain words in the correct way. TTS technology ensures clear pronunciation of each word so that everyone can understand what they are being told.
Experts have said that incorporating text-to-speech software in the e-learning industry has resulted in tremendous growth of students who struggle to pay attention to class and pronounce words correctly.
Conclusion
Other than the aforementioned examples, various other industries, such as the automotive manufacturing industry, publishing and media industry, entertainment industry, etc., are also utilizing text-to-speech software to advance in their fields.
Experts believe that the numbers will continue to grow in the near future, and the customer experience will be changed forever.