Step by step guide for Filing Payment Related Grievances (PMT-07) at GST Portal (gst.gov.in): How can I submit grievances / complaints regarding GST Portal? OR How can I submit response to the Grievance Officers further query?
To submit a grievances / complaints regarding GST Portal, perform the following steps:
1. Access the GST Portal by visiting the URL www.gst.gov.in
2. Login with your credentials.
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Grievances can be submitted either before or after logging-in to the GST Portal, however, payment related grievances can only be submitted by registered users or Taxpayers, since they are required to mention the GSTIN.
3. Click theServicesandgt;User Servicesandgt;Grievance / Complaintscommand.
TheGrievance / Complaintspage is displayed. The Submit Grievance section will open by default.
4. In case you have already filed a grievance and you are filing the grievance again, enter the previous grievance id in thePrevious Grievance Numberfield.
5. In theGrievance Typedrop-down list, select the Grievance Against Payment (GST PMT 07) option.
6. In theGrievance Related Todrop-down list, select one of the available two options:
- Amount debited from the bank account, Cash ledger not updated
- NEFT/ RTGS related issue
- The details in theDetails of Taxpayer(Person) who is reporting the grievanceare auto-populated. In case you have not logged in, you will need to enter your own details in theDetails of Taxpayer(Person) who is reporting the grievancesection.
8. In theDiscrepancy In Paymentssection, in theCPINfield, enter the CPIN of the Challan.
9. In case of pre-login, enter Capcha code.
10. Select theSign with Authorized Signatory’s PANoption and select the Authorized signatory.
11. Click theSUBMIT WITH DSCorSUBMIT WITH EVCbutton to submit the grievance form.
FILE WITH DSC:
- a. In the Warning box that appears. Click thePROCEEDbutton.
- b. Select the certificate and click theSIGNbutton.
FILE WITH EVC:
a. Enter the OTP sent on email and mobile number mentioned in the grievance form and click theVALIDTATE OTPbutton.
On submitting thegrievanceform, the GST Portal will generate aGrievance Tracking Numberand send it to the e-mail address as mentioned in the form. You can check your grievance status after 10 minutes, using the ‘Enquire Status’ service.
How can I monitor the progress / status of my submitted grievance?
To monitor status of your submitted grievances / complaints regarding the GST Portal, perform the following steps:
1. Access the GST Portal by visiting the URL www.gst.gov.in
2. Login with your credentials.
Status of a Grievances can be enquired before or after logging-in to the GST Portal.
3. Click theServicesandgt;User Servicesandgt;Grievance / Complaintscommand. The Grievance / Complaints page is displayed.
4. Click theEnquire Statussection.
5. Enter either yourGrievance NumberorDate Range. In case you have not logged in you can only search theGrievance Number.
6. Click theSearchbutton.
The search result will get displayed, allowing you to access the status of your submitted grievance.
If you are logged-in to the portal and have searched using theDate Rangeoption, the search result will display the status of all submitted grievances along with their respectiveGrievance Numbers.
All grievances will show one of the following statuses, depending on their resolution path and check point:
- Submitted: On submission of grievance
- Resolved: Once the grievance gets resolved.
Clicking theGrievance Numberwill display the corresponding details in read-only mode.
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